Service Feedback & Complaint Process

Satisfied with our service ?

Our team strive to provide the best possible service to you our clients and customers. If you have experienced service considered to have met your expectations or in your view deserves special mention, then we would appreciate you letting us know.

Click here to provide us with this important feedback. 

Complaint Process

Rex Davy Ltd has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned. If a satisfactory outcome is not achieved, the matter may be referred in writing to the General Manager who will register the issue as a formal complaint and action it in accordance with the in-house procedures.

Click here to view our in-house complaint process.

Making a Complaint Through the Real Estate Authority

Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at their interim mailing address here:

The Real Estate Agents Authority
c/- PO Box 25-063
Wellington 6146
New Zealand

Through their website here: http://www.reaa.govt.nz/

Or via their online contact form here: http://www.reaa.govt.nz/form/contact/contact/

General Manager

If you have an issue with our service, we are keen to help resolve it. In the first instance, we recommend speaking to your salesperson about any problems you have. You can take the matter further by contacting their branch manager or contacting our General Manager.